Sometimes you don’t know that something is a privilege until it is snatched. When shopping in pharmacies and some large retail stores across the country, many consumers may feel this feeling recently.
In recent years, retail theft has gradually become a expensive problem in the retail industry. According to a study of the National Retail Federation last month, retailers report that compared with 2019, the average number of theft incidents in stores in 2023 has increased by 93 %. Due to the stolen stolen in the same period, the US dollar losses have increased increased losses. 90 %.
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The pharmacy has grown into particularly easy to be affected by retail theft. According to the US Chamber of Commerce, organized retail crimes are the most internal pharmacy when a group of people stole and resold items.
Related: Wal -Mart startup plans to stop retail theft without making shoppers frustrated
In response to the shocking trend, CVS Health, Walgreens and Rite AID and other pharmacies choose to lock multiple products behind the glass display in its store to prevent theft.
However, this form of preventing theft began to have unexpected consequences. Due to the lock -up products in the store, more and more consumers have expressed frustration in social media. Many people marked that it may take a long time to wait for the store employees to unlock these items.
In a survey of the recent “Consumer World”, 55 % of shoppers said that when they encountered products locked in the store, they looked for another place to buy instead of seeking store employees to unlock it to unlock it to unlock it to unlock it to unlock it to unlock it to unlock it to unlock it Essence
CVS solves the sense of frustration of locking products
As consumers continue to avoid the use of such a form of prevention of theft, CVS believes that it has a unique solution to frustration of lock -up products and is tested in a selected store in New York City.
According to a new report from the Wall Street Journal, CVS Health has just improved its application and includes a new feature that allows customers to open the anti -theft cabinet to access the product.
UCG & Sol; Getty image
Customers only need to log in to the application, connect to the store’s Wi-Fi, and enable Bluetooth to activate the function.
This function is carried out in three places in New York City: No. 630, Lexing Dun Street, No. 540 and 158 Bleecker ST., Amsterdam Street
If the pilot of this function is successful, the CVS plans will expand the function to 10-15 stores, and then finally expand the function to all positions.
Related: Walgreens have embarrassing errors, making customers feel frustrated
Tilak Mandadi, executive vice president of Ventures of CVS Health, said in an interview with the Wall Street Journal: “People really don’t like locking cabinets.”
From CVS to the period when Wal -Mart is allegedly tested in hundreds of stores, this technology allows employees to unlock anti -theft cabinets in a digital manner. It is said that the retailer also discussed the extension of technology to Wal -Mart+members.
CEO issued an alert on the consequences of locking the product
Walgreens, one of the main competitors of CVS Health, recently realized that locking the product in the store can encourage customers to shop elsewhere.
“When you lock the problem … you won’t sell so much. We have proved this.
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In August last year, Amazon CEO Andy Jassy even claimed at the income conference call that Amazon Pharmacy began to lack sales due to “speed and easy” due to “speed and easy”.
“If you walk into the pharmacy of the city today, it is a very difficult experience. How much is locked behind the cabinet, you must press the next button to let someone come out to open the cabinet for you and carry out many shopping activities. Shop. Jassy said on the phone.
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